ScyllaDB is the database for data-intensive apps that require high performance and low latency. It enables teams to harness the ever-increasing computing power of modern infrastructures--eliminating barriers to scale as data grows. Unlike any other database, ScyllaDB is built with deep architectural advancements that enable exceptional end-user experiences at radically lower costs. Over 300 game-changing companies like Disney+ Hotstar, Expedia, FireEye, Discord, Crypto.com, Zillow, Starbucks, Comcast, and Samsung use ScyllaDB for their toughest database challenges. ScyllaDB is available as free open source software, a fully-supported enterprise product, and a fully managed service on multiple cloud providers. For more information: ScyllaDB.com

Job description

ScyllaDB is growing and we are looking to hire Customer Engineers to join our (India) team.

The dedicated Customer Engineer is assigned to the end user for the duration of this agreement and will work with the end user to define the specific daily activities.

Responsibilities:

Engage with clients to gather and analyze their technical and business requirements, ensuring a deep understanding of their needs.
Design, configure, and customize ScyllaDB solutions to align with client specifications, providing a seamless integration into their existing infrastructure.
Collaborate with cross-functional teams, including sales, support, product development, and project management, to ensure a cohesive and successful project implementation.
Troubleshoot and resolve technical issues, providing timely and effective solutions to ensure client satisfaction.
Act as a technical advisor, offering insights and recommendations to clients to optimize their utilization of our products and services.
Contribute to the development of best practices, documentation, and knowledge-sharing initiatives within the professional services team.
Provide technical training to customers.

Requirements:

5+ years in a similar role.
Proven experience supporting enterprise customers in a customer-facing hands-on technical role.
Hands-on experience with supporting high-availability Cassandra/Scylla/Datastax databases.
Hands-on experience with Linux environments.
IP Network knowledge.
Hands-on experience with Cloud providers (AWS/GCP/Azure).
Lifelong learner and capable of multitasking during high-pressure situations.
Naturally curious and excited to learn new technologies.
Strong English communication skills - written and verbal.
Autonomous and self-motivated.

Nice to have: