Job description

UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.

Summary

The System Analyst TCM/SCO will analyze the company’s operating applications to provide optimal performance and integration of resources supporting the technological environment. This position will support upgrades, testing, change plans, operational tasks and document programs for operating systems, applications and process improvement.

Knowledge and Skill

A qualified individual will possess the following:

Experience in supporting financial back-office operations including teller and check processing a plus
Working knowledge of risk and security practices relating to workstations, servers, internet, etc.
Ability to use troubleshooting techniques to resolve PC workstation and server software issues
Knowledge of Microsoft Suite of products; Word, Excel, Outlook, PowerPoint, etc.
Strong analytical and troubleshooting skills
Excellent oral and written communication skills
Has a working knowledge of Microsoft IIS
Experience in supporting, installing, upgrading, and troubleshooting SQL and/or DB2
Experience in supporting, installing and patching Windows Servers and ancillary applications on servers
Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities.

Provide support for assigned Fiserv Precision applications including Integrated Teller, TCM and SCO, ensuring high availability
Provide hands-on and remote troubleshooting and problem resolution
Drive efforts to proactively identify application or system issues improving availability and performance
Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution
Complete projects, coordinate with team members and provide status updates
Complete customer onboarding projects as assigned
Assist on entry phases of applications systems analysis and programming activities
Track problems and bugs and communicate with customer as resolutions are implemented
Provide support for internal business units, maintain and setup processes as needed for assigned applications
Generate and maintain virtual servers; perform vulnerability management
Stay current on security-related issues and analyze the impact on UFS; making recommendations for security management and monitoring processes
Perform problem-solving duties for supported applications for internal and external customers
Ability to train end users on the final product along with creating and maintaining technical business process documentation
Analyzing functional and/or technical processes
Windows Server testing for application patches and upgrades to MS SQL and DB2
Other duties as assigned

Education and/or Experience

Bachelor’s degree
3-5 years’ experience with Microsoft SQL and IBM DB2
Fiserv Premier experience a plus
MS Windows Server experience
Previous experience in the banking industry

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.