Senior Associate / Manager, Clinical Optimization

Senior Associate/Manager, Clinical Optimization

Facktor

WHO WE ARE:

Facktor is a healthcare consulting firm servicing primarily Federally Qualified Health Centers (FQHCs), along with hospitals, health plans, medical groups, academic programs, IPAs, and foundations to assure profitable financial modeling, strategic planning, and expansion, as well as maximization of grant and operational revenue and compliance with regulatory agencies and review bodies. Facktor provides guidance related to clinic development including financial and operational assessments, quality improvement, strategic planning, and development of Health Resources and Services Administration / Bureau of Primary Health Care (HRSA / BPHC) grant applications and implementation processes. Facktor also provides consulting services related to general clinic management including finance and operations support as well as advanced clinical model development including project management of the Patient-Centered Medical Home (PCMH) designation process and other quality and population health management initiatives.

WEBSITE: facktorhealth.com 

DEFINING YOUR ROLE AT FACKTOR: 

At Facktor no matter what role you hold, we are all working towards a common goal of being the highest quality consultancy firm in the healthcare industry. We expect all to fulfill our core values: 

• Better Than Yesterday: We embody a commitment to continuous improvement. "Better Than Yesterday" is our shared philosophy. We strive to elevate ourselves, enhance the experiences of our clients, and contribute positively to our      community and team. Each day is an opportunity for progress, and our work reflects a relentless pursuit of excellence. 
• Shoulder to Shoulder: We stand side by side, working towards common goals, and solving problems collectively. "Shoulder to Shoulder" encapsulates our collaborative spirit. Your success is our success, and we support you, not only in triumphs but also during challenges, meeting you where you are with understanding and solidarity. 
• With Heart: We don’t just perform tasks; we make a meaningful difference “With Heart.” While we strive for innovative solutions and drive toward quality results, we lead by caring for our fellow team members, our clients, and our community.

WHAT YOU’LL DO:

As a Senior Associate/Manager, you will have the opportunity to learn and work on diverse clinical optimization projects (i.e. ECM, BH, dental, pharmacy, patient access, etc.). You will work closely with client teams to analyze workflows, craft operational strategies, and contribute to client-facing deliverables. Your role is focused on supporting the delivery of high-quality consulting services, supporting the project management/coordination process, providing subject matter expertise to enhance the project, and contributing to client relationships.

Roles at Facktor are differentiated by their level of autonomy, leadership, judgment, expertise, decision-making authority, business development, client relations, and project management. As a Senior Associate the following roles and responsibilities are essential to meeting expectations:

• Autonomy: Capable of handling complex tasks independently, as assigned.
• Project Management: Not applicable 
• Leadership: Considered an individual contributor and not in a leadership role; may coordinate smaller projects or teams. Contributes valuable insights and ideas to projects. 
• Judgement: Able to problem solve independently regarding assigned tasks. Uses good judgment regarding completion of tasks assigned and knows when to ask for help. Seeks guidance appropriately. 
• Expertise: Building on foundational skills, possesses a deeper understanding of area of expertise with 3+ years of experience in their field, preferred.
• Decision-Making Authority: Entrusted to make independent decisions about assigned tasks. 
• Business Development: Networks, maintains client relationships as noted above, and creates pathways for senior leaders to identify upselling and cross-selling opportunities.
• Client Relations: Maintains polite, respectful, and professional relationships with clients. Able to anticipate client needs and follow up on requests. 

As a Manager the following roles and responsibilities are essential to meeting expectations:

• Autonomy: Capable of handling complex tasks independently, as assigned.
• Project Management: Assists in the process of planning, organizing, and overseeing tasks and resources to achieve specific goals within a defined scope, timeline, and budget.
• Leadership: Leads and supervises 1-2 associates while providing professional guidance, makes decisions within their scope, and ensures goals are met.
• Judgement: Uses excellent independent judgment when making decisions, planning projects, and supervising staff. Understands limitations of expertise and seeks consultation appropriately. 
• Expertise: Subject matter expertise in their domain and ability to see how their area of expertise integrates with other divisions. Look for opportunities across the firm to utilize SMEs across the firm. Some leadership experience with 5+ years of experience in their field is preferred.
• Decision-Making Authority: Authorized to make independent decisions regarding the scope of tasks. 
• Business Development: Networks, identifies potential clients, and creates pathways for senior leaders to identify upselling and cross-selling opportunities.
• Client Relations: Establishes and maintains client relationships in good standing. Has the trust and respect of clients. Able to facilitate client meetings independently and think strategically, with consultation, about how to address client needs

ADDITIONAL RESPONSIBILITIES:

• Assist with care management program design (i.e. Enhanced Care Management) and have the capability to lead implementation      of care management strategies, working to improve care management programs and optimize patient outcomes.
• Collaborate with clients and team members to analyze workflows, identify improvements, and develop innovative strategies across diverse healthcare disciplines (medical, behavioral health, dental, pharmacy, ECM, social services).
• Maintain long-term client relationships, ensuring satisfaction and effective communication.
• Develop and implement strategies to address social drivers of health (SDOH) to enhance patient well-being.
• Create and develop documentation such as policies, protocols, and procedural manuals, ensuring compliance with industry standards and regulatory requirements.
• Prepare and present project deliverables for internal stakeholders and clients, using tools like MS PowerPoint, Prezi, and similar software.
• Assist in the creation and publication of meeting notes, progress reports, and project timelines to maintain alignment across the team and client.
• Gather data, prepare reports, and assist with workflow development
• Create presentations, project artifacts, and communication materials based on guidance of project manager to ensure clarity and effective messaging for clients and internal teams.
• Ensure all project deliverables are accurate, precise, and easy to understand, requiring minimal editing.
• Assist in the development of interventions that align with client operations, ensuring actionable recommendations.
• Conduct research and data analysis through document review, interviews, and environmental research to uncover insights and identify areas for improvement.
• Apply problem-solving skills to assist in the identification of operational. inefficiencies and suggest improvements under the guidance of the Manager.
• Foster collaboration within the team and with external client groups, ensuring the smooth execution of projects and      strategies.
• Contribute to the overall success of projects by supporting team members, collaborating on solutions, and proactively      ensuring that project goals are met.
• Perform other duties as assigned.

WHAT WE LOOK FOR:

• 3-7 years of experience in healthcare management, clinical operations, or consulting with leadership responsibilities.
• Bachelor’s degree in healthcare management, public health, business administration, or a related field.
• Expertise in health center operations, with experience in workflow design and program development.
• Experience supporting care management projects and understanding operational and clinical strategies to improve patient      care.
• Strong understanding of healthcare regulations, policies, and procedures.
• Proven ability to develop and maintain client relationships, ensuring satisfaction and effective communication.
• Excellent written and verbal communication skills, with the ability to simplify complex data and provide actionable insights.
• Ability to work independently and collaboratively within diverse healthcare teams.
• Project management experience is a plus.
• Experience working in a fast-paced environment with strong attention to detail.
• Comfort with learning new technical platforms, EHR systems, and analytics tools.
• Ability to reconcile large sets of data and link detailed analysis with strategic priorities.
• Skilled at navigating ambiguity and developing clear, concise reports and documentation.
• Ability to work across multiple time zones (EST, CST, PST) with flexibility to work an average of 48 hours a week.
• Mission-driven, motivated by working with non-profits delivering high-quality care.

LOCATION: Facktor supports a remote office environment. The Senior Associate will be required to travel to client locations an estimated 20% of the time and as needed.

DIVISION: Clinical Optimization

SCHEDULE: Full-Time

SALARY RANGE: We are flexible regarding the position level, considering candidates for Senior Associate or Manager roles. Senior Associate: $90,000-$115,000 Manager: $110,000-$140,000. The salary range is subject to adjustments based on individual skills, experience, and geographic location.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Facktor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Facktor complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.