Resource Deployment Manager

Resource Deployment Manager 

Position Overview: 

The Resource Deployment Manager (RDM) plays a critical role in aligning our client project needs with consultants' skills and company utilization goals. The Resource Deployment Manager is a business leader who is responsible for consultant utilization and contributes to the optimal gross margin of projects.  The RDM also works to optimize where possible, consultant career development goals with project placement. This role collaborates with Account Executives, Subject Matter Experts (SMEs), Practice Leaders and leadership to support workforce planning and project resourcing. This is a unique role for a driven, highly organized leader to own and drive a critical business function within a fast-growing firm with a mission to improve Higher Education.  

Key Responsibilities: 

• Resource Allocation and Utilization: 
  • Ensure optimal utilization of consultants across the Portfolio. 
  • Assign consultants to projects based on their skills, utilization goals, and interests while meeting client requirements. 
  • Create and maintain a scalable resource management system with processes to track consultant assignments and availability on a daily/weekly/monthly basis. 
  • Balance workload across consultants to maximize productivity and minimize burnout – all while ensuring utilization goals are met. 
  • Work strategically with Delivery & Sales Leaders to optimize consultant assignments to maximize gross margin. 
• Resource Forecasting & Planning: 
  • Create and own the utilization forecast – collaborating with delivery leadership and sales where required.  
  • Forecast resource needs based on pipeline and project trends. 
  • Plan for future hiring (contractor or employee) to address capacity or expertise shortfalls in collaboration with delivery leaders. 
  • Identify and elevate when resourcing capacity exceeds demand and recommend mitigation. 
• Skills Management: 
  • Identify skills required for current & forecasted projects and help assess the current team's capabilities. 
  • Analyze skill gaps and collaborate with leadership to recommend & implement training and development programs. 
  • Develop and maintain a skills inventory for all consultants to ensure accurate resource planning – and institute a process for ensuring skills are updated in the system continuously. 
• Collaboration with Stakeholders: 
  • Partner with Account Executives, Practice Leaders, and SMEs to understand project scopes and resourcing needs. 
  • Partner with Practice Leads to identify skills that may need to be developed. 
  • Support business development efforts by providing insights into resource capacity for potential projects. 
• Process Improvement: 
  • Develop and refine resource allocation processes for efficiency and transparency. 
  • Take the initiative to identify and institute new processes to ensure efficiency and business results. 
  • Ensure the resource management process aligns with overall business goals. 
• System Leadership: 
  • Own and become an expert at PSA System (Currently OpenAir) to support business growth and scale.  
  • Leverage Salesforce for pipeline management and project insights. 
  • Recommend system improvements and shifts to ensure state-of-the-art management and resource processes. 
• Reporting and Analytics: 
  • Identify and provide regular reports on resource utilization, capacity, and skill gaps to leadership. 
  • Analyze resourcing trends to inform workforce strategies. 

Required Qualifications: 

• 5+ years’ experience in resource management, workforce planning, or project coordination in a consulting environment. 
• Bachelor’s degree in business administration, Human Resources, IT, or a related field. 
• Strong MS Office experience - particularly MS Excel 
• PSA Application experience preferred 
• Exceptional analytical and problem-solving skills. 
• Excellent communication and interpersonal abilities. 
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. 
• Experience working in a Consulting or Professional Services environment – ideally technology consulting. 
• A team player mentality, a desire to be part of building something awesome, and a willingness to help to get the job done. 
• Ability and desire to quickly learn new systems and technologies.  

Preferred Qualifications: 

• Familiarity with Higher education technology solutions and project work. 
• Proficiency in Salesforce and OpenAir (or similar CRM & PSA tools). 
• Resource Management Certified Professional (RMCP®), PMI Scheduling Professional (PMI-SP®) or PMI Project Management Professional (PMP®) 

Compensation & Benefits 

Our compensation package consists of salary, annual bonus, and retirement benefits. The starting salary range for this position is $100,000-$140,000 depending on individual skills and experience.  

• Flexible hours 
• Medical, vision and dental 
• Flexible spending accounts 
• PTO and holiday pay 
• Life insurance 
• Retirement 401(k) 
• Professional Development opportunities  
• Connectivity stipend  

Note: These benefits are only applicable to full-time SIG employees.