Fidelity National Financial, Inc. (NYSE: FNF) is a leading provider of title insurance and transaction services to the real estate and mortgage industries. Ranked #238 on the FORTUNE 500(r) list for 2022, FNF is the nation's largest title insurance company through our title insurance underwriters (Fidelity National Title, Chicago Title, Commonwealth Land Title, Alamo Title and National Title Insurance of New York) that collectively issue more title insurance policies than any other title company in the United States. Our mission is to advance, expand, and protect the experience of property ownership by making the safety of our customers our primary focus. We pride ourselves on being extremely customer-oriented, motivated, and quick to provide solutions for all of your title insurance needs. We strongly encourage employee ownership of company stock so our FNF family can share in our company’s continuous growth and be a valuable part of something bigger than themselves.

Job description

Overview:

POSITION OVERVIEW

Fidelity National Financial (FNF) is seeking a Change Manager to join our Corporate IT division. The Change Manager will be responsible for the day-to-day management of the change process in ServiceNow. Responsibilities will include supporting processes like Request, Incident, Problem, Configuration Management Database, Asset, Service Catalog, Knowledge, Service Portal and other service modules within ServiceNow. This job will focus on but may not be limited to Change Management.

LOCATION

This position can be remote for applicants who do not reside in the Jacksonville, FL area.

DUTIES & RESPONSIBILITIES

Organize, direct, and control the Change Management process within IT.
Ensure that change requests meet the requirements of the Company and that change tickets flow through the process efficiently.
Create and manage measurement systems to track adoption, utilization, and proficiency of individual changes and work with other process owners to track metrics in their respective areas.
Create and produce forecasts, reports, ad hoc requests, dashboards, etc., utilizing the data source systems.
Document and test some requirements related to the ServiceNow Platform.
Provide support and usability training on the Change Management process and the ServiceNow Platform.

MINIMUM REQUIREMENTS

High school diploma or GED.
Requires 2+ years of experience working in a server-based IT environment.
Proficiency with ServiceNow.
Proficiency in Microsoft Office products.
Excellent written and oral communication skills.

PREFERRED EXPERIENCE

Experience communicating to many types of peers, managers, and executives both in writing and verbally.
Understanding of ITIL service management requirements.
Proficiency with Microsoft Power BI.
Relevant ITIL, change management, or ServiceNow certifications.

Required profile