Offer summary

Qualifications:

Bachelor’s degree in Human Resources or related field, 10+ years of HR leadership experience, Strong knowledge of employment laws, Experience with remote and multicultural teams.

Key responsabilities:

Lead and expand the HR team

Oversee talent acquisition and performance management

Ezypay is an award-winning fintech company that specialises in processing subscription and recurring payments. Since 1996, Ezypay has helped local Australian and New Zealand businesses generate revenue and settle complex financial scenarios with repeat customers the easy way. To date, Ezypay has processed over $3 billion worth of subscription payments. Our cloud-based payment platform offers a suite of easy-to-use subscription management services to process recurring direct debit payments across multiple sites, multiple payment methods, and multiple currencies. Core features include generation and automation of dynamic subscription plans, omni-channel customer sign-ups, scheduled payments, invoicing, failed payment handling, and reporting. Ezypay’s modern cloud-based architecture runs in a secure AWS environment and has a suite of open APIs for software integration partners to leverage the billing platform as part of their own offering. Use it as stand alone solution or integrate it into your existing business software. With offices in Australia, New Zealand and Malaysia, generating recurring revenue globally becomes easy. Ezypay currently processes payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, Thailand and South Korea) and is continually expanding. We're the easy choice for taking recurring payments. Currently collecting subscription payments in: *Australia *New Zealand *Malaysia *Singapore *The Philippines *Hong Kong *South Korea *Taiwan *Thailand

Job description

About the role:

We are looking for a dynamic and experienced Head of People and Culture to lead our expanding HR team and play a key role in shaping Ezypay’s people strategy.

This is a senior leadership role that will drive the HR function across Australia, New Zealand, Malaysia, and Taiwan, supporting both office-based and remote employees. Reporting directly to the Chief Operating Officer (COO) and working closely with the executive team, you will be responsible for enhancing employee engagement, culture, and performance across the business.

As a Head of People & Culture, you will:

Lead and expand the HR team, ensuring operational excellence across all regions
Oversee talent acquisition to attract top talent across the organisation
Drive a high-performance culture through engagement and productivity strategies
Ensure compliance with employment laws and regulations in Malaysia, Australia, New Zealand, and Taiwan
Develop and manage HR policies, benefits programs, and employee rewards & recognition
Oversee performance management, career development, and succession planning
Manage employee relations, providing guidance on grievances, conflict resolution, and mediation
Lead learning & development initiatives to support continuous employee growth
Manage remuneration programs, including salary benchmarking and incentive plans
Maintain HR systems and analytics to track workforce trends and drive data-driven decisions
Oversee the payroll function, ensuring accuracy and compliance across regions

Requirements

Bachelor’s degree in Human Resources, Management, or a related field
10+ years of HR leadership experience, with exposure to AU/NZ employment frameworks
Strong knowledge of employment laws and HR best practices across multiple regions, including experience in new market expansion
Proven experience working with remote and multi-cultural teams
Excellent interpersonal, communication, and stakeholder management skills
Strong problem-solving and conflict resolution abilities
Ability to juggle multiple priorities while maintaining a strategic focus
Passion for building a great company culture and driving people-centric initiatives