Job description

Description

Position at Vaniam Group

Senior Director, Client Services

What You’ll Do

As our Senior Director, you will work autonomously to develop and build client relationships with our client organizations. Your main goal will be to increase visibility of our core capabilities and to demonstrate the strategic value Vaniam Group brings to our client partnerships. You will lead and mentor the junior account team, working to retain talent and guide our team to ensure it delivers value.

A Day in the Life

Deliverables

Oversee the development of proposals and tactical plans
Demonstrate a comprehensive understanding of multiple client’s businesses, their marketplace, and actively seek opportunities for further account development
Serve successfully as point of authority and/or source of advice for therapeutic area of assigned account(s)
Maintain a strong understanding of the healthcare industry business trends, best practices, and healthcare regulations
Communicate and advocate for Vaniam Group point of view
Ensure work is completed within budget by project
Monitor fee performance to encourage/ensure account profitability
Seek to optimize the agency’s services, processes, deliverables, and internal resources

Client Responsibility

Provide strong account leadership, effectively directing and motivating team members to accomplish desired goals and maintaining client expectations
Solve client issues, independently moderating conflicts with significant complexity and political sensitivity
Has thorough knowledge of client contract and procurement process and its implications

Internal Responsibility

Keep internal team informed of changes in client/competitive climate
Staff, manage, and mentor account teams as well as effectively manage relationships upwards to senior management

Business Development

Seek opportunities to grow current accounts and new accounts connected with client
Prepare and expertly present account forecasts
Develop new Vaniam Group Product Offerings

Other duties may be assigned to help drive deliverables within this role.

What You Must Have

Education and Experience

Bachelor's Degree
Working knowledge of digital marketing

Skills and Competencies

Is flexible, adaptable, and “cool under pressure”
Ability to work on a large variety of global and US projects across multiple accounts
Results-oriented mindset with a commitment to accountability
Strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
Proficiency with the following computer programs and systems: MS Office (Word, Excel, PowerPoint, Outlook), Adobe, WebEx, and/or Zoom
Excellent oral and written communication skills
Demonstrate leadership skills and ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, organize other people and other tasks
Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions
Strong organizational skills and attention to detail
Ability to retain and protect confidential client and company information

Travel Requirements

Travel within the US and internationally as necessary, based on project, sponsor, and organizational needs (<40% travel expected)

The Team You’ll Work Closest With

You will work closely with your direct team as well as your Executive Director. You will also be partnering with other departments within Vaniam Group such as Program Services and Project Management to accomplish perfect execution of Vaniam Group and client projects.

Why You’ll Love Us

100% remote environment with opportunities for local meetups
Positive, diverse, and supportive culture
Passionate about serving clients focused on cancer and blood diseases
Investment in you with opportunities for professional growth and personal development through Vaniam Group University
Health benefits – medical, dental, vision
Generous parental leave benefit
Focused on your financial future with a 401(k) plan and company match
Work-life balance and flexibility

Flexible time off policy for rest and relaxation
Volunteer time off for community involvement

Emphasis on personal wellness

Virtual workout classes
Discounts on tickets, events, hotels, childcare, groceries, etc
Employee assistance programs

Salary offers are based upon several factors including experience, education, skills, training, demonstrated qualifications, location, and organizational need. The range for this role is $200,000 - $215,000. Salary is one component of the total earnings and rewards package offered.

About Us

Vaniam Group is a people-first, purpose-driven, independent network of healthcare and scientific communications agencies committed to helping biopharmaceutical companies realize the full potential of their compounds in the oncology and hematology marketplace. Founded in 2007 as a virtual-by-design organization, Vaniam Group harnesses the talents and expertise of team members around the world. For more information, visit  www.VaniamGroup.com

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