Product Manager III

ABOUT US

Coastal Community Bank is a leader in Banking with strong Financial infrastructure leading Banking as a Service (BaaS) and Fintech strategies. The people at Coastal not only help people with their personal banking; they help businesses with banking technology integration that leads to business growth, flexible financing, and unimagined potential. We think and work like entrepreneurs, always moving and constantly improving. We are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.

WHAT YOU’LL DO

As a Senior Product Manager, you will play a key role in shaping and executing the product and services strategy, driving the development and delivery of innovative, market-leading products. Your focus will be on bringing products to market that offer clients comprehensive, best-in-class solutions while advancing the digital asset infrastructure. You will be responsible for defining and refining the product roadmap, understanding and translating market and customer needs, and working closely with development, design, and cross-functional teams across the organization to ensure successful product delivery. Your leadership will be critical in aligning stakeholders, prioritizing initiatives, and ensuring that our product offerings meet both business objectives and client expectations.

HOW YOU’LL DO IT

• Lead the end-to-end product lifecycle: From ideation through to launch and post-launch, own the "what" and "why" behind both existing and new product offerings. Continuously measure and assess product performance and outcomes to ensure alignment with business goals.
• Drive innovation over a broad range of opportunities across platforms, including initiatives to mature digital assets market structure, implementation of core blockchain capabilities, and designing new user experiences across multiple channels.
• Shape the overall product vision and strategies for the enterprise product by gaining a thorough understanding of customer and associate needs—current and future—and leveraging that knowledge to deliver customers and associates with an unparalleled experience.
• Develop reasons for new product offerings, including considerations for commercial value, operations and technology requirements, and compliance with regulations.
• Proactively uncover new opportunities (market gaps, emerging trends, and customer needs) and help build the internal business case for initiating new product development efforts, ensuring alignment with business objectives and long-term strategy.
• Oversee product teams by tracking performance, aligning priorities with business objectives, and ensuring that products meet the needs of stakeholders and end-users across the organization.
• Independently lead initiatives with our clients, as well as our internal business partners across technology, risk, compliance, legal, operations and service teams to drive product opportunities.
• Lead collaborative efforts across Coastal, identifying opportunities for collaboration and influencing teams beyond product/engineering.
• Able to support more than one engineering team of dynamic, entrepreneurial individuals with a passion for capital markets and blockchain technologies eager to advance the digital assets infrastructure.
• As a senior member of the product management team, contribute to defining operational processes, driving cultural initiatives, and influencing key organizational decisions to create a high-performing, results-driven environment.

WHAT YOU’LL BRING

• Proven work experience as a product manager in the banking or fintech industry.
• Strong understanding of how capital markets function including market structure, key operational functions, and regulatory constructs.
• Significant knowledge of digital banking and blockchain technology.
• Experience in leading product concepts from incubation through to production.
• Hardworking with a desire to learn, grow, and challenge yourself.
• Ability to translate product vision into discrete, actionable plans including delivery of technical designs, build/buy/partner decisions, and product delivery plans.
• Comfortable taking ambiguous requirements and translating into actionable work, both for technical teams and cross-functional partners.
• Commercial mindset and understanding of financial concepts; ability to develop quantitative analysis to support product and other investment proposals.
• Comfortable operating effectively in a dynamic and changing environment (often with unstructured and/ or virtual teams).
• Ability to manage multiple priorities, meet deadlines, and deliver business results.
• Strong communication, presentation, and product management skills.
• Ability to influence even when holding a position contrary to the majority.

EDUCATION/EXPERIENCE

• BA or equivalent experience
• 8+ years of professional work experience, including experience in the financial services industry and/or management consulting with focus on financial services
• Demonstrated experience independently leading one or more technical teams
• Experience delivering products via API, such as a technical platform or data platform

HOW YOU’LL THRIVE AT COASTAL

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.
• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.
• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.
• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.
• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.
• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices.

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee must:

• Can sit for extended periods of time.
• Can stand for extended periods of time.
• Can perform repetitive finger, hand, and arm movement.
• Can use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc. 
• Able to view and read computer screens for extended periods.
• Can occasionally stoop, kneel, crouch, or crawl.
• Can occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.