Property Adjuster (Inside)

Capstone ISG is one of the nation's fastest growing Independent Adjustment firms. As we

continue to grow our business, we look for people who offer inspiration and have a strong

internal drive for results. Our team members are focused on customer service and are

dedicated to making Capstone a fun and rewarding place to work.

Our Inside Property Adjuster with our Richmond office specializes in adjusting residential and

commercial property claims. Our focus is high quality claim investigation and resolution. We're seeking a conscientious individual with high attention to detail, excellent decision-making, ability to work well under pressure, solid organizational and time

management skills to balance diverse tasks in a standard work day. 

Benefits Include:

• Fully remote, work from home position; equipment provided.

• Competitive salary with annual raises

• Quarterly performance bonuses

• Medical, Dental, Vision

• 401(k)

• Short- and Long-Term Disability

• Life Insurance

• Sick, Vacation and Holiday Pay

• Fitness Membership Reimbursement

• Company paid training

Primary Responsibilities:

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.
• Adjusts all elements of Property Loss claims of varying levels of severity and complexity. 
• Sets loss reserves.
• Prepares written reports by collecting and summarizing information required by client.
• Prepares settlement letters, denial letters, Reservations of Rights and other letters as needed.
• Maintains expected case load.
• Maintains company reputation and integrity of work product by complying with federal and state regulations and service standards.
• Maintains professional and technical knowledge through continuing education.
• May assist less-experienced adjusters with claims handling when requested
• Participates in special projects or performs duties in other areas if requested.
• Manages and reviews work product received from field adjusters. 
• Handles content inventories to include moderate to complex pricing analysis and prepares claim inventory reports.
• Conducts subrogation investigations.
• Engages and manages consultants/independent contractors to assist in determining facts, causation, damage and exposure.
• Keeps the client and the insured informed about the claim status with clear, timely and accurate written/oral communication.
• Negotiates settlement of claims of varying complexity under the direction of the Claims Manager or Supervisor.
• Records time and expense charges to bill clients. 
• Maintains adjuster license(s) when required. 

• Requires a high school diploma; advanced education beyond high school preferred or an equivalent combination of education and experience.
• Previous experience as a claims adjuster or must complete Capstone specified adjuster training if no experience.
• If previous adjuster experience, working knowledge of Xactimate is preferred.
• Must be licensed, or have the ability to obtain license(s), as required by state and local jurisdictions to adjust insurance claims.

Skills and Competencies:

• Ability to work in a high volume, fast paced environment managing multiple tasks. 
• Ability to provide excellent service to policyholders and clients. 
• Ability to efficiently operate a computer and related claims and business software.
• Effective analytical and problem-solving skills necessary to make decisions and resolve conflict 
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and mathematical ability.  
• Ability to work independently in a virtual environment when required. 
• Good organizational and time management skills.  

Physical Demand Requirements:

The physical requirements associated with the position are limited. Repetitive tasks associated with typing, note taking, telephonic communication and operating standard office equipment are required. Employees are required to work within a Capstone office unless otherwise directed by management.