Salesforce Administrator (CPQ & Approval Workflow Specialist) - India

About CloudBees

CloudBees enables enterprises to deliver scalable, compliant, and secure software, empowering developers to do their best work.

Seamlessly integrating into any hybrid and heterogeneous environment, CloudBees is more than a tool—it's a strategic partner in your cloud transformation journey, ensuring security, compliance, and operational efficiency while enhancing the developer experience across your entire software development lifecycle. It allows developers to bring and execute their code anywhere, providing greater flexibility and freedom through fast, self-serve, and secure workflows.

CloudBees supports organizations at every step of their DevSecOps journey, whether using Jenkins on-premise or transitioning software delivery to the cloud. We’re helping customers build the future, today.

About the role

We are seeking a highly motivated and experienced Salesforce Administrator with a strong focus on customizing Salesforce CPQ (Configure, Price, Quote) and approval workflows. In this role, you will be responsible for the day-to-day administration and maintenance of our Salesforce environment, ensuring optimal performance and user satisfaction. You will play a critical role in enhancing our sales processes by streamlining quote generation, improving order accuracy, and accelerating deal closures.

What You’ll Do

Salesforce Administration:

• Manage user accounts, profiles, roles, and permissions within the Salesforce environment.
• Monitor and troubleshoot Salesforce issues, including data quality, system performance, and integration problems.
• Perform regular system maintenance tasks, including data backups, security reviews, and upgrades.
• Provide end-user support and training on Salesforce functionalities, including CPQ and approval workflows.
• Configure and maintain Salesforce features, including custom fields, page layouts, workflows, and automation Flows to improve and expand the Salesforce experience and functionality.
• Simplify page layouts and improve navigation and load times.
• Support the Service Cloud functions and user community via Jira tickets for ongoing enhancements, bugs, automations, and process improvements. 
• Create feedback loops with end users to identify pain points and areas for improvement

CPQ Customization:

• Configure and maintain Salesforce CPQ settings, including product catalogs, pricing rules, discount schedules, and quote templates.
• Customize quote documents to meet specific customer and sales requirements.
• Troubleshoot and resolve CPQ-related issues, ensuring accurate and efficient quote generation.
• Collaborate with sales and engineering teams to gather requirements and implement CPQ enhancements.

Approval Workflow Design and Implementation:

• Design and implement complex approval workflows for sales opportunities, contracts, and other critical business processes.
• Configure approval rules, routing, and escalation paths to ensure timely and accurate decision-making.
• Monitor workflow performance and identify areas for improvement.
• Provide ongoing support and maintenance for approval workflows.
• Review and optimize existing processes / workflows.

Data Management:

• Ensure data integrity and accuracy within the Salesforce platform.
• Develop and implement data cleansing, unnecessary custom field & object removal and deduplication strategies.
• Generate reports and dashboards to track key sales metrics and identify trends.
• Implement data archiving strategies (outdated or rarely used data) to improve system performance

Project Management:

• Participate in Salesforce-related projects, including implementations, upgrades, and integrations.
• Collaborate with cross-functional teams to gather requirements, plan projects, and ensure successful delivery.

Role Requirements

• 3-5 years of experience as a Salesforce Administrator with a proven track record of success.
• Strong understanding of Salesforce CPQ configuration and best practices. 
• Expertise in designing and implementing complex approval workflows.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills with the ability to effectively collaborate with cross-functional teams.
• Ability to work independently and as part of a team.  
• Salesforce Administrator Certification and CPQ Certification preferred.

We’re invested in you!

We offer generous paid time off to allow our employees time to rest, recharge and to be present with family and friends throughout the year. At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers.

Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization. In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere.

Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem-solving and better solutions for our customers and their businesses.

Scam Notice

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of CloudBees. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that CloudBees will never ask for any personal account information, such as cell phone, credit card details or bank account numbers, during the recruitment process. Additionally, CloudBees will never send you a check for any equipment prior to employment.

All communication from our recruiters and hiring managers will come from official company email addresses (@cloudbees.com) or from Paylocity and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent CloudBees and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at tahelp@cloudbees.com.

We take these matters very seriously and will work to ensure that any fraudulent activity is reported and dealt with appropriately. If you feel like you have been scammed in the US, please report it to the Federal Trade Commission at: https://reportfraud.ftc.gov/#/.

In Europe, please contact the European Anti-Fraud Office at:  https://anti-fraud.ec.europa.eu/olaf-and-you/report-fraud_en 

Signs of a Recruitment Scam

· Ensure there are no other domains before or after @cloudbees.com.  For example:  “name.dr.cloudbees.com”

· Check any documents for poor spelling and grammar – this is often a sign that fraudsters are at work.

· If they provide a generic email address such as @Yahoo or @Hotmail as a point of contact.

· You are asked for money, an “administration fee”, “security fee” or an “accreditation fee”.

- You are asked for cell phone account information. 

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