Offer summary

Qualifications:

3+ years of experience in sales administration, Proficient in Salesforce and Microsoft Office, Familiar with Microsoft licensing models, Experience with Microsoft products and services.

Key responsabilities:

Manage Salesforce cases for quotes and contracts

Assist customers with Microsoft contract inquiries

Job description

Why you’ll love Softchoice:

We are a technology company that equips organizations to be agile and innovative, and for their people to be productive, creative and happier at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology portfolio. By doing these things, we create success faster and in circumstances otherwise not possible.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

Job Summary:

We are looking for a Microsoft Sales Administrator to join our team and support our Microsoft Category and Sales teams in servicing Microsoft customer agreements. You will be responsible for managing various account activities aligned with creating, managing, and renewing Microsoft quotes and contracts. You will also serve as the initial point of contact for daily customer requests on existing Microsoft contracts and ensure customer satisfaction and retention.

To be successful in this role, you should have excellent communication, organizational, and problem-solving skills. You should also have a foundational understanding of Microsoft products and services; experience with Salesforce or other CRM tools is preferred. You should be able to work independently and as part of a team and handle multiple tasks and deadlines in a fast-paced environment.

Responsibilities:

Submit and manage Salesforce cases for common quote, order, and contract activities
Support CSP contract requests including contract creation, product increases and product decreases
Assist customers with access to product keys, portal support, providing documentation after the customer has purchased licenses
Handle daily customer requests on existing Microsoft contracts and provide timely and accurate responses
Coordinate with the sales team to provide information and documentation for Microsoft products and services
Provide administrative support to Microsoft Category specialists and sales teams as needed
Maintain records and files of sales activities and transactions
Stay updated on the latest Microsoft products and services, as well as licensing and professional services requirements

Requirements

3+ years of experience as a sales administrator or coordinator, preferably in the IT industry
Proficient in Salesforce and Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
Experience with Microsoft licensing models and agreements, such as Enterprise Agreement, Cloud Solution Provider, and Microsoft Customer Agreement
Familiar with Microsoft operational tools including the Volume Licensing Service Center, Microsoft Admin Center, and Microsoft Partner Center
Certified as a Microsoft Partner-Commercial Executive (P-CE) or willing to obtain certification within 6 months of hire
Experience with Microsoft products and services, such as Azure, Microsoft Copilot, Microsoft 365, and Windows 10
Skilled in communication, organization, and problem-solving, with the ability to handle customer inquiries and issues effectively and professionally
Able to work independently and collaboratively with the sales team and other departments, and manage multiple tasks and deadlines in a fast-paced environment
Must be able to work night shifts (EST).