LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
We are seeking a highly organized and detail-oriented Release Manager II to oversee the end-to-end release lifecycle for our software applications and services. The Release Manager will coordinate with cross-functional teams, ensure timely and quality deployments, and improve processes to minimize risks and maximize efficiency. A strong technical background, problem-solving abilities, and excellent communication skills are essential to deliver reliable, customer-focused releases that align with business goals and minimize disruptions across environments.
You will:
- Release Planning and Coordination: Develop and manage detailed release plans, schedules, and timelines. Coordinate with cross-functional teams (Customer Care, Engineering, and QA) for seamless execution. Identify risks, dependencies, and challenges early, and implement mitigation strategies.
- Process Management: Define and maintain best practices for release management, including automation and process improvements. Ensure compliance with organizational standards throughout the release lifecycle.
- Stakeholder Communication: Serve as the focal point for all release-related communications. Provide regular updates on release status, risks, and post-release performance to stakeholders.
- Testing and Quality Assurance: Collaborate with QA to ensure thorough testing, manage escaping bugs resolution and oversee final validations.
- Deployment and Post-Release Activities: Manage deployment processes to ensure minimal downtime and customer impact. Facilitate post-release validation, gather stakeholder feedback, and conduct retrospectives for continuous improvement.
You have:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 4+ years experience in project management, release management or related roles.
- Strong understanding of software development lifecycle (SDLC), CI/CD pipelines, and Agile methodologies.
- Excellent communication and interpersonal skills, with the ability to work with technical and non-technical stakeholders.
- Proficiency in management tools such as ServiceNow, Jira, Smartsheet, Monday.
- Excellent analytical, problem-solving, coordination, and teamwork skills.
Benefits:
- Time away: Vacation (28 days) and care days (5).
- Additional Pension scheme paid by LivePerson, deferred pension scheme and ESPP.
- Development: Generous tuition reimbursement (up to 6.000USD per year) and access to internal professional development resources.
- Internet and Mobile reimbursement
- #LI-Remote
Why you’ll love working here:
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
