Job description

Our client is a dynamic and rapidly growing company, a global leader in the customer experience industry. We are looking for a talented and proactive Customer Support Representative with knowledge of the German language to join our team and make a significant contribution to our business success.

Our client is a BPO company, with over 170,000 people working across the globe, securely connecting brands with their customers 9 million times daily in +60 languages.

Responsibilities:

• Responds to customer inquiries in an efficient and professional manner within a given timeframe;

• Logs all calls accurately and in line with procedures;

• Develops and maintains a complete technical and procedural knowledge of client’s products and services;

• Deals with all correspondence as requested/required;

• Complies with company policies, regulations, processes and work instructions;

• Performs all assigned task by his/her supervisors within the requested timeframe and account boundaries;

• Identifies potential sales leads and transfers to sales team where applicable and according to guidelines/processes;

Requirements:

• Excellent communication skills.

• Good organizational skills.

• Ability to work under pressure in order to achieve targets.