Resource Logistics, Inc. (RLI) was founded in 1997. RLI is a Minority Business Enterprise (MBE) owned and controlled company. Our vision and values shape who we are and how we serve our clients. At RLI this means listening attentively to wishes and requirements of the client and offering them superior human talents and IT solutions; in a way empowering them to make the best decision and achieve their internal goal. Our aspiration is to become one of the world’s leading IT solution provider. Our offices in two different continents enable us to serve clients globally with solutions tailored to client’s individual needs. So that we can identify future industry development ahead of time, take the right steps to server, and benefit our clients, we constantly strive to keep abreast the latest trends in technology and IT management. As an employer, promoting internal mobility, recruiting talent, encouraging sustained employee development, and offering competitive salaries and fringe benefits are all factors that make RLI an innovative and attractive employer. Over 15 years of proven track record in providing cost effective and top notch talent to fortune 1000 companies, government and other major corporations/entities such as TD Ameritrade, Avaya, JP Morgan Chase, Credit Suisse, CIGNA, Blue Cross BlueShield, Hartford Insurance, State Govt Of Maryland etc. ___________________________ ___________________________ ___________________________ Twitter: Career_RLI Facebook: https://www.facebook.com/ResourceLogisticsInc/ LinkedIn: https://www.linkedin.com/company/resource-logistics ___________________________ ___________________________ ___________________________ If you are looking for job, please share your profile directly at: Fresher: should share their resume directly at campus-recruitment@resource-logistics.com & experienced at himani@resource-logistics.com ___________________________ ___________________________ ___________________________

Job description

Job Role - Clinical Analyst
Location - Remote
Contract

Job Summary : The Clinical Analyst will provide primary support for the patient portal across four hospitals. This role involves assisting patients, particularly those who are elderly or not computer-savvy, with accessing and navigating the patient portal. The technician will also support other clinical informatics tasks as needed.

Key Responsibilities:
Provide help desk support for the patient portal, assisting patients with portal registration, password resets, proxy set up, and portal navigation.
Collaborate with ministry health information management (medical records) on patient portal access needs as needed.
Offer excellent customer service, ensuring patient satisfaction and confidentiality.
Support clinical informatics tasks, including provider training and technology builds.
Assist with other provisioning tasks and static activities as required.
Maintain HIPAA compliance and ensure patient data confidentiality.
Potentially train on Meditech systems and other relevant technologies.

Qualifications:
Associate's degree in a computer-related field or equivalent training required.
3-4 years of experience in a help desk or customer service role, preferably in a healthcare setting.
Strong customer service skills, with the ability to assist elderly patients and those with limited computer skills.
Exposure to clinical informatics or healthcare IT is a plus.
Bilingual in Spanish is a plus.

Preferred Skills:
Familiarity with patient portals such as MyChart or MyRecord.
Basic understanding of clinical informatics and healthcare IT systems.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.

Required profile