Job description

Are you a fluent German speaker with exceptional communication and problem-solving skills? Do you thrive in a remote work environment?

We are seeking a highly motivated and customer-oriented German Customer Support Representative to join our team at a leading household appliances company. In this role, you will provide exceptional support to German-speaking customers from the comfort of your home in Greece.

Responsibilities

Provide prompt and efficient customer support via chat and phone.
Accurately and effectively address customer inquiries, including how-to questions and troubleshooting technical issues.
Build strong customer relationships by delivering an exceptional and personalized support experience.
Contribute to continuous process improvement and identify opportunities for enhancing customer satisfaction.

Requirements

Native or bilingual proficiency in German.
Advanced English language skills.
Excellent communication and interpersonal skills, with a strong customer-centric approach.
Proven problem-solving and analytical skills.
Strong computer literacy and technical aptitude.
Being based in Greece or being willing to relocate
EU Passport holder (essential for relocation support).
Ability to work independently and proactively in a remote environment.

Benefits

Competitive monthly salary and attractive performance-based bonuses.
14 monthly salaries per year.
Fully remote work from anywhere in Greece.
Comprehensive relocation support for international candidates, including:

Flight ticket to Greece
4-week accommodation
Airport pick-up and drop-off

Private medical insurance for employee well-being.
Opportunities for professional development within a dynamic and supportive team.
Excellent career growth prospects with a global industry leader.
Indefinite contract offering long-term stability.