Senior Service Systems Specialist

This position is responsible for assisting in the operation of the department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and as necessary. Employees at this designation perform routine and complex technical duties in Preventative Maintenance, troubleshooting and repairing of components within building automation field cabinets, sensors, and related controls. They traditionally work under the supervision of the Service manager and are expected to maintain all responsibilities and attributes of lower-level technicians. Employees at this level have at least 8 years of closely related industry experience.

Essential Functions: An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation.

• Responsible for the troubleshooting and repair of building automation system field cabinets and all periphery devices.
• Responsible for safely performing Preventative maintenance tasks per department standards and assisting lower-level technicians to maintain these standards.
• Responsible for the diagnosis and repair of end devices, module configuration, and troubleshooting of network related issues.
• Attends and contribute to site meetings, as necessary.
• Provides information needed to evaluate labor requirements, costs, and overall performance of service contracts.
• Maintains positive relationships with owners and contractors.
• Thorough understanding of various protocols that may be integrated into the building automation system.
• Able to make complex program and graphic changes to meet specification, sequence and/or customer requests.
• Understanding of scopes of work, ability to read and interpret project specifications.
• Communicate technical issues to management and project managers.
• Document any database changes made at Service contract sites and make information available to all employees for future use and pricing.
• Reports to work on time and ready to perform assigned tasks.
• Maintains company tools, test equipment and material.
• Perform necessary database tasks such as backups, clippings, troubleshooting and exporting of files.
• Thorough level of understanding of the company’s building automation software suite, add-ons, and offerings.
• Creates thorough daily service reports to submit to Service Manager weekly.
• Sets a good example for lower-level technicians, provides training and repair support when needed.
• Looking for opportunities to keep the project moving forward.
• Communicate with job-site personnel to complete objectives.
• Take part in solutions-based discussions with owners and project stakeholders both inside and outside the company.

• Works with Service Contract customers to provide advanced DDC solutions, energy savings recommendations and building controls expansion that result in future projects for the company.
• Support a performance-based culture, both team and individual, to assure continuous improvement and alignment with enterprise vision, mission, and objectives.
• Ensure that all quality and safety standards, specifications and policies are met, drive continuous improvements, and collaborate with the team to drive efficiencies.
• Support a culture based on open/honest dialogue and involvement with all team members that demonstrates the value of their input and engagement in improving performance.
• Support a culture of high performance and accountability in employee and site safety as well as other aspects of the business.

Requirements

• Required 5 years journeyman level experience and certification in one or more of the building trades; High school diploma or GED; supplemented by vocation/technical training in general construction (carpentry), plumbing, wiring, HVAC, etc.
• Self-starter attitude that is inquisitive, intuitive and has a willingness to learn and grow.
• Ability to document daily tasks, plan and prepare for tasks assigned.
• Familiarity with the Automated Logic hardware product line and network architecture is required.
• Commitment to “open door” and comfort with production floor presence and contact with all field employees.
• Excellent written and verbal communication, interpersonal skills; high quality document and report preparation.
• Experience working in an entrepreneurial environment requiring strong multi-tasking abilities.
• High ethical standards, strong values, integrity, drive to deliver results, pride in personal and team performance, decision quality, building effective teams, and action orientation are fundamental imperatives.
• Must possess a valid driver’s license with a clean driving record.

Part of your job duties and responsibilities may require you to be on standby for “Emergency Service/Installation calls “after normal business hours, on weekends, including holidays. The standby is typically over a one-week period. The standby dates will be scheduled and communicated to you in advance. You will also be compensated for being on standby along with being paid overtime for the applicable “Service/Installation Call”.

 You will only be put on scheduled standby, once your manager/supervisor feels you are capable to perform the necessary duties and tasks.

 Standby assignments will be either:  

• Programming – Software Standby: Working remotely (from home or elsewhere) to receive service requests from the answering service, or applicable manager. To then access and remote into a Customers BMS System to diagnose, fix, repair, replace, resolve BMS Control Programming or other software related issues. Includes the demonstration, communication, and documentation to the applicable parties/customers. If no remote access is available, or not working, or the problem cannot be resolved remotely, then you shall ‘contact and dispatch’ the scheduled-on call field hardware – software standby ‘Technician’ to the applicable site(s), including provide remote assistance and technical support as requested and needed.
• Field Hardware – Software Standby: Driving/going to a job site as directed to troubleshoot, diagnose, fix, repair, replace, resolve a BMS Control hardware/software or related issue that was assigned; including the demonstration, communication, and documentation to the applicable parties/customers.

 The above specific functions is part of your responsibility with Albireo Energy.

Pay Rate: $38-$52/hr. DOE.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Voluntary Life Insurance

Short Term & Long Term Disability

Paid Vacation

Paid Sick Time

Paid Holidays

401K with Company match

Albireo Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.