Revenue Cycle Content Specialist

Job Purpose

The Revenue Cycle Content Specialist will work closely with both Med-Metrix internal staff and external customers to assess, document, design and deploy implementation processes across revenue cycle services. Strong candidates will be able to support the project manager and operations team in creating standard operating procedures and implementation playbooks to support new client implementations and documentation of existing internal processes. Candidates should be able to lead client discovery sessions, influence cross-functional teams and should hold a thorough understanding of revenue cycle processes across billing, follow-up, denials, cash posting and customer service in the Professional Revenue Cycle environment. 

Duties and Responsibilities

• Leads client discovery sessions to document existing revenue cycle processes and collaborates with operational leaders to develop detailed standard operating procedures
• Support new client implementations by documenting existing client processes for all areas of revenue cycle and translating documentation into implementation playbooks for hand-off to operations at go-live
• Provide support to internal operations on strategic initiatives in documenting process optimizations.
• Works with stakeholders and project team to prioritize collected requirements
• Escalate and communicate priorities, successes, and project risks to Project Management, Leadership and client counterparts
• Report any security or HIPAA violations or concerns to the HIPAA Officers in a timely fashion
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
• Understand and comply with Information Security and HIPAA policies and procedures at all times

Qualifications

• 2+ years Operational or Implementation Experience in Healthcare Revenue Cycle preferred
• Experience with Patient Accounting and/or Patient Access provider settings preferred
• Experience working in an implementation or operational setting, preferably in a professional billing revenue cycle setting.  
• High Proficiency with MS Office, particularly Word, Excel and Visio.
• Strong analytical and creative problem-solving skills
• Excellent listening, interpersonal, written, and verbal communication skills with the professionalism to engage clients at all levels
• Work cooperatively and effectively with others, resolve problems, and make decisions that enhance organizational effectiveness
• Strong business writing skills with a demonstrated ability to drill down to the key points in a complex problem and clearly articulate the next steps
• Excellent organizational and quantitative skills
• Ability to assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization
• Ability to work well individually and in a rapidly changing environment
• Highly self-motivated and directed
• Energetic with strong desire to learn
• Experience working in a team-oriented, collaborative environment
• Strong customer service skills

Working Conditions

• Ability to work a flexible schedule and outside of normal business hours as needed
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.