Senior Engineering Manager

🌍 Global SaaS Company | $28M Series B Investment | 100% Remote or Hybrid
🚀 #1 AI business communication platform 

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. 

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. 

CloudTalk is on a mission to build the world's most capable AI business calling software, revolutionizing how sales and support teams connect with their customers; redefining the future of customer interactions. Ultimately, creating space for more productive and meaningful conversations.

The Challenge Ahead:

Our 2025 product strategy is focused on these themes

• R&D Organization - building the most innovative R&D teams in Europe
• AI Future & Expand on our Competitive Advantage
• Fuelling Company Growth through R&D

All of which are underpinned by our ambition to be the best in the business; building solutions that are Hard to Copy, Delight the Customer and of course are Margin Enhancing. This means that we focus on true problems that customers have, do not shy away from difficult or challenging engineering problems and are able to monetize our solutions so we can further fuel our investments. 

This is why we’re looking for a product centric Engineering Manager that is passionate about leading innovative teams, breaking down problems and balancing progress, scalability and technical excellence and efficiency in their teams.

Each Engineering team is focused on a different part of our product and each team consists of truly cross functional teams led by the trio of Engineering Manager, Product Manager and Product Designer to ensure close and constant collaboration throughout. Teams can consist of full stack engineers or both backend and frontend engineers. All teams are supported by a QA. Today, teams follow SCRUM with 2-week sprint iterations and a 6-week delivery cycle.

Besides working in the team, each engineering leader is a part of the engineering leadership group which defines how to move our Engineering Organization forward, as well as moulding the operational frameworks with which we execute on the R&D strategy.

Be part of our story.

What's in it for you:

• Product: Be part of building the 🤖 #1 AI business communication solution.
• Leadership & Impact: Grow our Engineering Teams and collaborate closely with C-level execs.
• Community & Growth: Join a dynamic, global team and be part of our exciting journey to $100M ARR. Get a glimpse of our culture on Instagram.

What you will do:

• Manage 2 cross functional teams of software engineers and QA - approx 10-12 people
• Grow, coach, and develop the team members to help them progress in their careers
• Be actively involved in hiring engineers for your teams, making sure it’s well-staffed
• Manage the teams’ delivery
• Represent the teams in planning and product meetings
• Work with the rest of the engineering leadership on engineering-wide changes
• Measure velocity and improve efficiency for the team
• Drive innovation in engineering processes, strategies and adoption of new technologies
• Maintain a sustainable, healthy, and collaborative culture aligned with the company values as we navigate through hyper-growth

What we are looking for:

• Experience of serving in an Engineering Manager role
• Experience with managing a team who built an AI enabled product is a plus
• Experience with VOIP technologies is a plus
• Strong technical background: experience in building complex B2B SaaS products is a plus
• You are highly organized. With many people doing many things in a fast-moving company, strong organizational skills—both for yourself and for the team—will be required
• You are able to weigh several and often conflicting constraints and make rapid decisions 
• You have the skills to align people with a common goal
• You are direct but careful with feedback, both given and received
• You have worked with different delivery methodologies and are able to apply these based on the teams’ maturity

Why you will love to be a CloudTalker:

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:
🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
⏳ Flexible working hours
🤩 Home office budget
💻 MacBook for work 

Well-being:
🏖Recharge Fridays once per quarter
🏋🏼‍♀️ Fitness Allowance

Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

What to expect from the hiring process:

1. Interview with our Talent Acquisition Team
2. Interview with our Engineering Leadership
3. Homework
4. Interview with Homework presentation
5. Culture Call and Offer

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.