Quality Service Technician Sr.

Who we are:

Remember the last time you opened a bottle of champagne? A cold beer after a hard day’s work or a bottle of sparkling mineral water to quench your thirst? Well, it was probably made by us. We are O-I and we love that we make more glass containers than anyone in the world.

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals.

Candidate needs to live in Northern California  Travel is up to 25% within an identified region within North America.

The Quality Service Technician Sr. is responsible for representing (correctly identifying true root cause) O-I in the field, investigating quality related issues to resolve problems in the most efficient manner, keeping the interest of the company and the customer in mind. Supporting customer operations and maintaining effective relationships between Assurance of Quality (AOQ), Customer Service, Sales, Manufacturing Plants and the Customers.

The Quality Service Technician will:

• Provide quality technical services to our customers and the manufacturing plants related to glass quality performance on the customer’s filling line.
• Investigate customer complaints to determines the severity and potential root cause(s), including customer line handling and setup.
• Documents the line performance of our product on the customer’s filling lines.
• Supports strategies to increase customer productivity along with keeping the filling line in production when issues arise.
• Perform 3rd Party warehouse/repack/resort/decoration inspections following O-I procedures to identify GMP, quality and operational concerns that could negatively affect inventory quality or ability to service customers.
• Supports the Area Quality Managers with strategic initiatives.

The Quality Service Technician should have:

• Experience visiting and/or assisting the manufacturing plants with the development of strategic quality performance improvement plans for their customer base.
• The ability to initiates and aids in the development of root cause and corrective actions with the manufacturing plant, along with monitoring the effectiveness of the corrective actions at the customer’s fill site location.
• Good verbal and written communication through the SAP quality notification system.
• Be able to foster the relationship between the O-I manufacturing plants to customer’s fill site locations.

• High School diploma or equivalent
• Bachelor’s Degree preferred
• 4-6 years related experience
• A strong understanding of customer filling lines
• Knowledge of customer operation, requirements, equipment and procedures to coordinate efforts to work ahead of and prevent potential quality issues
• Solid experience of plant quality control procedures in glass container manufacturing preferred.
• Working knowledge of glass defect identification preferred.
• Plant Experience, Fracture Analysis.

TRAVEL REQUIREMENTS

• Area of responsibility will be Northern California
• 25% travel within an identified region within North America.

Must be able to perform the essential functions of the job with or without reasonable accommodations.

What we offer at O-I:

Salary Range:  The expected salary range for this position is between $100,000 and $115,000.  Actual pay will be adjusted based upon candidate experience and other job-related factors permitted by law.

O-I offers a very generous benefit package – some of the highlights are:

• Vacation time and paid holidays 
• Medical, dental, prescription and vision care coverage
• Pre-tax accounts
• Well-being program which includes opportunity to earn employer contributions
• Life and AD&D Insurance
• Disability Insurance
• 401(k) retirement saving plans with employer contributions
• Financial advisors to assist with retirement planning and financial wellness
• Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.

O-I is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].