Operational Support Engineer

Are you a problem-solver with a passion for innovation and a strong support mindset? Do you enjoy working in dynamic Linux environments and providing top-tier technical solutions? If so, we’d love for you to join our team as an Operational Support Engineer!

In this role, you'll support DCI's operations staff by providing critical technical support in Linux and Oracle environments. You'll manage nightly support rotations, research and resolve processing issues, and support various internal teams, ensuring seamless bank operations.

What You’ll Do:

Key responsibilities include:

• Manage and troubleshoot Linux Bash/KSH scripts and executable code distribution processes.
• Design, test, and refine workflows for customer file processing.
• Research and analyze operational issues, providing actionable solutions.
• Provide backup support for internal teams like Customer Support, Implementations, and Education.
• Develop SQLs for iCore database maintenance and create Linux scripts for bank environments.
• Coordinate EOY and Disaster Recovery testing processes.
• Ensure efficient source control and distribution for production control staff.
• Collaborate with development teams to review and create distribution packages aligned with DCI standards.
• Regularly review and enhance existing program logic, making recommendations to optimize resource utilization and improve operational efficiency.
• Stay abreast of advancements in development platforms, operational procedures, and industry best practices to support continuous improvement.

What Will Help You Stand Out:

• Prior programming experience in a financial institution or financial data processing services.
• Sound analytical problem-solving skills with an eye for detail.
• Proficiency in Microsoft Excel, Word, and other Office applications.
• Strong time management, coordination, and organizational skills.
• Excellent verbal and written communication abilities.

A Day in the Life:

Imagine starting your day managing scripts that power critical banking operations, followed by troubleshooting issues in nightly batch processing cycles. You'll work with internal teams to test and implement new workflows, and by the end of the day, you'll have made a tangible impact on community banks, ensuring their operations run smoothly and effectively.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You’ll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success.

Our Core Values:

• The Customer Comes First - Always: Deliver the best possible experience for our clients, ensuring their needs are always met.
• Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills—you bring the right attitude, and we’ll provide the tools for success.
• Open and Frequent Communication: Transparency and collaboration define our success.
• Trust and Accountability: Earn trust through accountability and strive for the highest standards.
• Honesty and Integrity in Everything We Do: Uphold ethical and honest practices in every decision.

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

What We’re Looking For:

To be considered for this role, you'll need the following required qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field, OR equivalent programming experience.
• Proficiency in Linux environments, scripting (Bash/KSH), and relational databases like Oracle and SQL Server.
• Strong development and support skills in Microsoft Windows and Linux systems.
• Regular and reliable attendance.