Job description

Why You Should Join Us

Provenir is a global fintech company with offices across North America, the UK, Latin America, India and Singapore. Recognized by the Global BankTech Awards as the the 2023 “Best Credit and Risk Solution by a Vendor”, we help fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning, and analytics products for financial services and other industries, we empower businesses to create digital-first decisioning solutions that drive business growth. If you’d like to work at an innovative fintech with a global footprint that is redefining the industry, then we want you!

What You'll Do

As the Vice President, Account Management (Sales), you are responsible for helping your team drive adoption and engagement across our enterprise customer base. Your role is to understand the customer journey, creating the strategy playbook of solving customers' unique challenges and helping them achieve their learning objectives to ensure they succeed. Success in this role is dependent on your ability to mentor and coach your customer success managers to exceed their KPIs and achieve best in class renewal rates.

This is a quota carrying position

Drive Customer Success Outcomes

Increase renewal rates and reduce churn
Expand our revenue in accounts through cross-sell and up-sell
Influence future value through higher product adoption and customer satisfaction o Drive new business growth through greater advocacy

Define and Optimize Customer Lifecycle

Map customer journey
Identify opportunities for continuous improvement o Learn from best practices in industry

Manage Customer Success Activities

Onboarding
Training
Professional Services
Customer Support
Customer Success Management of Renewals
Cross-sell / Up-sell

Measure Effectiveness of Customer Success

Define operational metrics for team
Establish system for tracking metrics
Create cadence for review within team

What's Required:

8+ years of experience in customer-facing customer success field with experience in B2B SaaS fintech credit space
Education: Bachelor’s degree

Qualifications, Strengths and Skills:

Passion for customer service and building relationships by delivering on value.
Demonstrable track record of successfully renewing and expanding enterprise accounts.
Highly organized, and have experience managing productivity metrics and renewals using Salesforce
Communication skills with ability to connect with and influence Senior Management and C- Level
Ability to manage influence through persuasion, negotiation, and consensus building
Passion for driving revenue and growth
Deep understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader with the ability to inspire others

What You’ll Love about Us

Our employees are empowered to be curious, forward-thinking leaders. We ask them to explore the uncharted and invent the unimagined. That’s what makes Provenir unique.

We offer comprehensive health and wellness plans. You will enjoy paid time off and company holidays, flexible and remote-friendly options, along with benefits to plan for your future.

At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.

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