The State of Missouri is a team of amazing people who do amazing things every day for the citizens of our state. Across our 16 executive departments, the State of Missouri offers opportunities to have unique impact in a wide variety of careers. From science to law enforcement, from finance to training, from counseling to web design, you can use your skills and experience to make a difference. The State of Missouri offers a competitive benefits package that includes comprehensive health insurance, retirement, and paid-leave. If you want to make a difference, there’s a place for you with the State of Missouri. No matter where you’re at in your career, we will challenge you and help you grow. At the State of Missouri, we have transformed our approach to professional development. We are investing in new ways to build leaders at all levels. We are changing the way we work together. Whether you’re searching for entry-level, mid-level, or pre-retirement opportunities, you can find success with the State of Missouri. We are proud, committed public servants. We help others. We help keep our citizens safe and healthy. We help build a thriving economy and protect our natural environment. We help educate the next generation and fight opioids. We help communities recover from natural disasters and support families to live life with dignity. And, we help each other to reach our goals and serve the citizens of Missouri better. Join us!

Job description

Job Location: This position will be located at a base location that is flexible within the State of Missouri. This position is telecommuting-eligible if candidate meets all telecommuting eligibilities and qualifications.

Why You’ll Love This Position

We are seeking an individual who is committed to the mission of keeping Missourian’s safe and healthy. You will be a vital piece in the life of Missouri’s seniors and adults with disabilities. The goal of the Home and Community Based Services (HCBS) Program is to give fellow citizens a better quality of life and an opportunity to remain in their home as long as possible, while respecting and advocating for individual choice in their health outcomes. We want you to join a team that is committed to improving lives, protecting health, and keeping the people of Missouri safe!

Lead phone interviews to assess individuals’ unmet needs
Authorize services that support and promote better health outcomes
Maintain care planning assignments in a fast paced environment
Coordinate with a blended team of professionals to ensure quality care
Provide objective and accurate case documentation
Serve with exceptional professionalism in a contact center environment

Practice integrity and share accountability to ensure programmatic success

Minimum Qualifications

Bachelor’s Degree or higher level degree from an accredited college or university (substitutions may be allowed)
Preferred Qualifications:
Strong interviewing and communication skills
Keen to detail and documentation
Exhibit disability & cross-generational awareness
Technology proficiency
Prior experience with customer service, call centers, and working with the elderly or persons with disabilities is preferred.

Lack of post‐secondary education will not be used as the sole basis denying consideration to any applicant.

Candidate will expand their knowledge of the Department of Health and Senior Services.

If You Have Questions About This Position Please Contact

Sarah Carter by e-mailing Sarah.Carter@health.mo.gov

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