Wintel Technical Services Engineer

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. At Telefónica Tech we believe that technology can do great things: from extracting all the value of data to make the best business decisions, to ensuring the resilience of every organisation to build a more sustainable future. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. We are a global business with local strategic hubs in Spain, Brazil, the UK, and Germany.

In the UK and Ireland, Telefónica Tech UK&I has over 1,000 professionals helping leading brands and organisations across public sector, financial services and insurance, retail and manufacturing and commercial markets to unlock the power of integrated technology for all. We bring together in one place a unique combination of the best people, with the best tech and the best platforms. All in a simplified manner, to make a real difference to every business, every day. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

This role covers the management, maintenance and support of all Infrastructure Hosting responsibilities within the CUH account. At this role level, employees will be expected to deliver against a set of responsibilities as agreed with Level 3 Technical Services Colleagues. The successful candidate will have good general troubleshooting skills. While employees at this level will receive instruction or assistance in technical areas as required to extend and grow their experience, they will be expected to work independently and use their own initiative. They will be fully aware of the operating procedures and policies of the company.

Main Duties and Responsibilities:

• Provision of support at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
• Liaise directly with the customer to resolve issues.
• In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.

Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented.

Skills and experience:

• Good working knowledge with regards to the administration and troubleshooting of the following Microsoft technologies (Active Directory, DNS, DHCP, RDS, File Services, Certificate Services, Server Administration 2008 and above)
• Good working knowledge with virtual server technologies e.g. VMWare.
• Good working knowledge of a server backup technology
• Good working knowledge of incident, problem and change management
• Good working knowledge of Server patching techniques and toolsets
• Demonstrable experience in troubleshooting techniques
• A working knowledge of general networking (e.g. routing, firewall, wireless AP)
• An understanding of working with Computer Infrastructure in a Data center environment 
• Good understanding of Microsoft SQL Server.
• Good understanding of Exchange 2016 technologies.
• Good understanding of the Citrix Virtualisation technology suite.
• Good understanding of Enterprise/Event Management.
• Professionalism creating a high level of customer satisfaction

Applicants must be eligible to live and work in the UK. 

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.