Offer summary

Qualifications:

Advanced knowledge of Linux systems, Experience in OS installation and configuration, Understanding of networking services, Upper Intermediate English proficiency.

Key responsabilities:

Troubleshoot and resolve customer issues

Perform technical performance analysis

Manage customer communication according to SLAs

Maintain internal and external knowledgebase

Job description

Virtuozzo - one of the most perspective technology companies in the world. We are a private, profitable and rapidly growing global software company with a startup spirit. Virtuozzo delivers a virtual infrastructure platform that enables service providers and enterprises to leverage containers, virtual machines, and software-defined storage with backups, image management, and automation tools — all in a single solution.

Responsibilities:

Coordination, troubleshooting and solving reported customer problems in collaboration with customer technical teams and internal teams
Performing analysis and evaluations of technical performance and reliability of products, systems, and services based on customer requests
Adhering to defined standards and measures for quality and customer satisfaction, managing customer communication according to SLAs
Maintenance of internal and external knowledgebase on company’s products and troubleshooting procedures

Requirements:

Desire to grow as an IT professional with focus on advanced/expert Linux knowledge
Ability to work only three days a week with one night shift
Understanding of OS structure and Linux configuration skills
Operating system installation, configuration, upgrade, and maintenance experience (Linux)
Networking and network services (Linux) configuration experience
Experience with troubleshooting/monitoring utilities (Linux)
English (Upper intermediate or above)
Great communication and interpersonal skills
Ability to stay calm and focused
Docker, Kubernetes, OpenStack experience (would be considered as a plus)
Redhat or LPI certificates (would be considered as a huge plus)

With Virtuozzo you will:

Skyrocket your knowledge on how Linux works with supervision of our trainers and help of well-knit team of professional support engineers
Find out how Linux used by huge enterprises all over the world
Prepare your knowledge base for further career growth with Virtuozzo
Be acquainted with our customers to get a boost in your communication skills.

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