ServiceNow Solution Business Architect

Do you enjoy supporting clients in solving complex business problems and like to stay ahead of the technology curve? Do you like to develop and strengthen existing relationships with clients and build for them strong value propositions? If you have experience in providing clients with designing and building high-performing corporate service management solutions, then we want you to join Accenture and help our clients leverage a suite of ServiceNow solutions utilizing Accenture value proposition to design, build and operate solutions based on leading ServiceNow technology.

As an Accenture ServiceNow Solution Architect, you will be responsible for designing the end-to-end solution of Accenture’s large transformational managed service contracts as part of the sales process and for coordinating the solution process across Europe. Within this role, you will help us expand our “Marketwide” function within the ServiceNow Business Group – providing an opportunity to collaborate & define cutting-edge solutions for our largest enterprise clients across our European ecosystem.

Accenture is ServiceNow’s largest professional services partner with over 10.000+ resources globally. Accenture ServiceNow Global Practice is responsible for building, selling and delivering solutions that are based on ServiceNow products (ITxM, Security, HR, Customer Service, and Platform Applications). Our portfolio encompasses the selling of the ServiceNow products, the implementation of the solution, and its long-term maintenance/management (Application Management Services or DevOps support).

Key Responsibilities:

Design a technical ServiceNow solution aligned with the client’s business needs.

Cooperate with the Sales Capture Manager with scoping complex service engagements.

Bring the operational experience to bear to ensure the solution is deliverable at acceptable risk to the Accenture ServiceNow Team.

Develop and negotiate contract content/proposal responses to ensure the ServiceNow solution is contracted to deliver client and Accenture value.

Understand the business needs and the needs to standardize processes and build this into the design and deliverables.

ations

This is what you already have:

University or equivalent degree in an IT-related field.

Experience designing and implementing client-facing solutions leveraging enterprise platforms.

Fundamental understanding of the key technologies relevant to the ServiceNow solutions.

Business analysis and requirements gathering abilities.

Working experience in the agile software development environment (e.g., Scrum/SAFe/Kanban).

Self-motivation and ability to work in self-organized teams.

Strong communication, presentation, and technical writing skills.

Working proficiency in English.

This is what would be an advantage for you:

Previous ServiceNow implementation experience. ServiceNow Certified Administrator and/or Application Developer certificate(s) is mandatory.

Experience with other ITSM software (e.g. BMC, Landesk, Cherwell, Heat, Axios, HP, etc.).

System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Knowledge of IT Service Management & Operations. ITIL Service Delivery processes and ITIL v3 or ITIL4 certifications is a big advantage.

We offer:

Benefits packages

Training package(s) on various ServiceNow and/or Service Management areas and the possibility to gain certification(s)

International teams and multilingual environment

Access to the latest high-tech solutions and the opportunity to specialize in other technologies

Ability to learn from the best IT experts on the market

Home working

Traveling (optional)