Job description

Company Description

Tembo is an innovative fintech business that was recently awarded Best Mortgage Broker and Best Newcomer at the British Banking Awards 2022.

We’re focused on helping a new generation of homeowners get on the ladder faster and for less. We do this by helping families unlock money from existing property, or support affordability with their own income so they can help the next generation buy a home. We’ve had a great start since we launched less than two years ago.

Having recently closed our Series A, and with backing from Ascension Ventures, Aviva, Nationwide and Fair By Design, we are looking to rapidly grow.

Job Description

Responsibilities:

Providing exceptional service and advice to all customers ensuring great customer outcomes
Impressing our customers throughout the process to ensure they come back for a remortgage and recommend Tembo to all their family and friends
Ensuring well-packaged cases
Constantly looking to improve processes, customer experiences & product offerings by providing honest & valuable feedback to the wider teams
Build & maintain team relationships - whether it's our CEO, one of our case managers, Customer Success team or our Marketing Director we nurture honest collaborative relationships that deliver results
Keeping up to date with industry and market changes to match customers with the right solution for their needs

Qualifications

Who are we looking for?

You’ll be fully CeMAP (or equivalent) qualified
You’ll have been a mortgage broker for a minimum of 12 months and have experience with advising across the market
Bonus points if you have a wealth of experience dealing with complex case types (for example, JBSP, RIO)
You’ll act with due care, skill, and diligence
You’ll act to deliver good outcomes for our customers
You’ll be a team player, happy to cover for colleagues and working with our case managers and CS team throughout the customer journey
You’ll be frustrated with the current mortgage industry and would keen to disrupt it
You’ll be enthusiastic, proactive, and ready for a new and exciting challenge

You feel comfortable that our values reflect aspects of your personality and approach to work:

If you don't like it, change it - can you think of a process you implemented to improve efficiency?
It's all about people how did you provide feedback the last time you disagreed with someone?
Finding a way - the last time you raised a problem, did you bring a solution too?

Additional Information

£25,000 - £35,000 basic salary (DOE) + uncapped commission (20% on all mortgages and protection)
Fun London office - think cake Wednesday’s, Friday drinks, and of course dog friendly
Hybrid working - we know that flexibility is important so we ask our employees to work from the office at least twice per month
Progression and development opportunities - we’re scaling quick and are looking for the right people to join us on that growth journey
Socials and away days - did someone say Junkyard Golf?

Required profile