Senior Service Delivery Manager (REF3036I)

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

What you will gain by joining us:

• membership in a core team of Service Management experts
• work with a wide range of cutting-edge technologies and hyperscaler products
• engagement in diverse projects simultaneously
• involvement in continuous organizational development, where your groundbreaking ideas are highly appreciated
• incitement and support in acquiring skills and certificates (e.g. Service Management Advanced / Expert, Agile, Scrum, Contract & Claim Management) and technical certs (e.g. Azure, AWS, GCP, VMware), as well
• fringe benefits: yearly bonus, project bonuses, cafeteria, All You Can Move card, private health insurance package
• flexible home office opportunity

How you will contribute to our goals:

• regular communication with all stakeholders and responsibility for customer contract fulfillment
• control planning process & forecast process
• claim management
• management of customer/partner complaints, especially in strategic and complex projects
• process coordination and implementation
• management reporting and governance tasks
• participation in larger projects, individually managing smaller scale projects
• recommendation of optimization potentials
• implementation of quality assurance

• Minimum of 5 years of professional experience in the IT industry, with a strong focus on Service, Delivery, and Partner management.
• Deep understanding of ITIL and Agile concepts, coupled with proficiency in process management.
• Excellent communication skills, with fluency in both German and English at a B2/C1 level.
• Exceptional presentation and moderation abilities, with a proven track record of influencing top management.
• Strong organizational skills, capable of handling multiple projects with shifting deadlines.
• Flexibility and willingness to expand beyond traditional service delivery management to embrace "product service management."
• Proficient in utilizing ServiceNow, with a solid grasp of security protocols. Experience in Software-Management and familiarity with Audits are advantageous.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.