Customer Success Manager

Inside Real Estate is a fast-growing, innovative company specializing in real estate technology. We empower real estate professionals with the tools and technology they need to succeed. As a leader in the industry, we are committed to providing best-in-class solutions that drive real results for our clients.

We are looking for a dedicated, self-starter Account Manager with a strong focus on Customer Success to join our team. In this role, you will be responsible for driving product adoption, reducing churn, and ensuring the overall success of our SMB and Mid-Market accounts. This position requires a proactive individual who is passionate about building strong relationships, understanding client needs, and delivering value that aligns with their business goals.

Responsibilities:

• Customer lifecycle management- A CSM for all phases of the customer journey. While they might not ‘own’ the onboarding stage, they are responsible to make sure they are informed of the progress, and help rally the business around solutions to implementation completion blockers.
• Renewal motion- Retention and expansion are key components of the role. While the interplay between Sales and CS may vary by customer, it is the CSM’s responsibility to make sure that a timely and efficient renewal motion is planned and executed.
• Project Management- An Enterprise CSM is responsible for managing multiple projects with their customer base. There may be: product requests, new feature deploys, bug coordination, product marketing, etc. Being able to manage multiple projects with multiple customers is vital to success.
• Be an advocate for IRE and our suite of products and solutions.
• Provide just in time training and consulting to customers in need.
  
  
  

Skills & Qualifications:

• 3+ years in a customer-facing role (Account Management / Sales), ideally for enterprise software, service or Software as a Service (SaaS) company
• Ability to manage complex issues and coordinate solutions across multiple business channels
• Excellent communication skills, both written and verbal
• Capable of leveraging technical knowledge to drive solutions while collaborating closely with Product/Engineering teams
• Ability to present to clients, peers and superiors
• Ability to manage multiple projects and priorities at one time while communicating updates to key stakeholders.
• Proactive, well-organized, and strong attention to detail
• Passionate about customer success and thrives in a fast paced environment
• Knowledge of the real estate industry is a plus
• Strong team player with the ability to work effectively across teams, collaborating to achieve shared goals
• Proactive problem solver with the ability to think critically and strategically to address client challenges
• Experience with data analysis and performance metrics to drive decision-making and client recommendations
• Comfortable with technology, with the ability to quickly learn and adapt to new tools and systems
  
  
  

At Inside Real Estate (IRE), enjoy a small company feel with big company growth, support, and stability.

We offer a competitive total rewards package including:

• Competitive salary
• 3 Medical plans to choose from - 1 PPO and 2 HDHPs
• 2 Dental plans to choose from
• Vision
• HSA - company-funded
• FSAs - healthcare, limited purpose, dependent care
• Short-Term Disability - company-paid
• Long-Term Disability - company-paid
• Basic Employee Life Insurance - company-paid
• Voluntary Dependent Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness
• Voluntary Hospital Indemnity
• Legal Plan
• ID Protection
• Pet Insurance
• 401(k) Retirement Savings with company match
• Paid PTO/Vacation/Sick Time
• 11 company-recognized holidays
• Company-paid Parental/Disability Leave
  
  
  

In addition, at IRE, we focus on driving top results providing:

• Opportunities to grow within our company;
• Potential to work in a remote setting;
• Exciting/energetic work environment and fun, creative culture.
  
  
  

IRE EEO Statement - We believe that the unique contributions of all Insiders are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.