ServiceNow Security Organization (SSO) - Now on Now Security Accelerator Solution Engineer Intern

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Internship Program Overview  

At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions.   

Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities. Additionally, interns will have access to online learnings and a dedicated summer coach to further grow their careers with us.  

If you want to make work, work better, we want you. To learn more, check out our Early Career Page!  

Team Overview 

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

What you get to do in this role: 

• Represent SSO in Security Incidents, Tasks, Issues, questions & Calls related to Security & Privacy 
• Customer Outreach Communication on Security & escalation handling 
• Support Penetration Test initialization & follow-up / escalations 
• Coordination & support for security related PRBs 
• End of Life & Patching Program
• Support Facilitate the successful workflow/triage of security related incidents/tasks by interacting with the various security teams and other ServiceNow teams as needed. 
• Process Acceptable Use Policy Violations 
• Clone Library support 
• Training, support & enablement to Tech Support / SAM Teams 

To be successful in this role you have: 

• Currently enrolled in an accredited university as a full time student, pursuing a Master’s degree in computer science or related discipline with an expected graduation date no earlier than December 2025
• General understanding of Cloud Service Providers. 
• Excellent presentation and communication skills (i.e. strong customer-facing skills) 
• Prior RFP and Contract review experience is a plus. 
• General understanding of ITIL and ITSM. 
• General understanding of Cloud Operations is desired.
• Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent
• Hands-on Security Incident Handling and remediation experience is desired.
• General knowledge in internet security protocols and technologies.
• General knowledge of Threat analysis and enterprise cyber defense techniques
• Understanding of Security Operations.
• Ability to articulate complex issues to peers, executives and customers.
• Strong interpersonal skills.
• Self-motivated and driven; ability to perform and excel with little supervision.
• Excellent collaborator and teammate; ability to foster and feed off of coworkers. 

For positions in California (outside of the Bay Area), we offer a base pay of $50.02, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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