Account Manager (Draft)

Responsibilities
• Maintain day-to-day communications with our clients, keeping them up to date on project statuses and
gaining responses to Greenpark’s questions. Develop a repertoire with the clients and get to know them
also on a personal level while doing so
• Take briefs from client and review them together with the AD and other, relevant, core team members.
Help drive the right response and best way to deliver the work, to the highest quality.
• Begin to lead Greenpark’s response to brief
• Liaise with and bring together the relevant Greenpark delivery team. Ensure that the team has all
information that they need and are united to deliver the highest possible quality work, aligning and
exceeding client expectations
• The AM is responsible for regular client and internal project status updates
• Understand your client on a personal level, try to identify their individual objectives and challenges within
their business
• Fully understand the brands that you work with, the industry that they sit within and their core competitor
sets
• Keep your team updated with any relevant industry developments that you find, whether related to our
business or our clients
• Begin to apply a strategic mind to all deliverables, considering how they fit within the bigger picture of
a project, working with the BD and other team members to develop these skills
Business Development and Commercial Performance
• The Head of Client Services is accountable within Greenpark for the organic growth of our existing client
base.
• Individual client and project targets are set as part of the wider team and business targets. The AM
should be proactive with ideas that could help the business upsell, develop work or move into new areas
of work in order to meet these targets.
• The AM should ensure that work is progressed at a good pace and to a high quality, and keep the clients
updated on this progress, so that scopes can be closed to a high standard and new scopes raised.
Financial
• The AM needs day-to-day awareness of how a project is tracking financially. They should be in continual
communication with the Project Managers to get this information. This is so that client and internal
stakeholder questions can be answered, and any budget tracking risks can be flagged internally.
• Report back to the HCS, MD APAC and finance team on the financial health of a project or account where
relevant alongside the PMs.
• Stay up to date on the finance team’s internal project tracking process and adhere to this, with relevant
updates provided as needed.

Performance review and personal development
By the Head of Client Services on the basis of:
• Development of client relationships
• Contribution to account growth
• Quality control of work
• Working well within the Greenpark team
• Interpersonal/communication skills;
• Being a team player;
• Being an effective coach/manager
• Demonstrating the core values of Green Park Content;