Senior Field Engineer (Configure & Commission) - Virtual / North Carolina

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
• Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe
  
  

Founded in 1993, we’re a global organization serving local needs with associates worldwide. Learn more at onediversified.com and follow us on LinkedIn and Twitter .

What part will you play?

A Senior Field Engineer (SFE) will focus on commissioning complex systems and supporting other Field Engineers as needed.

Commissioning involves the testing and fine tuning of all the Audio Visual equipment in the solution to ensure it is working well, independently and as a system, per the design intent.

The SFE will travel to the customer’s site, and ensure the Audio Visual solution is installed, setup and operating as designed. The SFE should be able to solve issues as they arise and be able to communicate with the team as needed. This position will mentor other FE’s and assist other FE’s through remote online support to ensure proper system commissioning is achieved through best practices, and that company checkout guidelines have been followed. Mentoring other FE’s through remote support will be a heavy focus of this role.

What will you be doing?

• Commission systems in the field and remote. The SFE will optimize all the settings in the equipment to ensure the system is operating as designed. Audio, video, displays, control and networking all have different optimization and adjustment needs
• The SFE will work closely with the system programmer to ensure the control system is functioning as designed without any issues. Remote systems work with programmers is common to load new code and troubleshoot issues
• May be required to regularly lead a team on large projects. Coordination with programming, install, and engineering will be required. Identification and documentation of punch list items, communication of project completion status to internal and external stakeholders is required.
• The SFE should be able to provide simple code and touch panel updates under the direction of the assigned programmer
• Keep current on technology, latest firmware updates, common field issues
• Diagnosing known and found Audio Visual problems and formulating solutions
• The SFE will mentor and provide remote assistance and support to other FE’s. This is a very important aspect of this role. A proven track record and/or on the job demonstration of successful remote support may lead to a role focused on supporting Field Engineers through checkout remotely.
  
  

Complexity

• The field aspect complicates commissioning a system.
• The SFE needs to have a high level of knowledge on a wide variety of Audio Visual equipment and different manufacturers.
• Deep understanding of audio, video, control, and networking systems is important.
• This position requires coordination with a wide variety of stakeholders to ensure success.
• Providing training and support for other FE’s and for the most complex systems and tasks requires a very experienced person with exceptional people skills.
  
  

Decision Making Authority

• The SFE typically will be working alone after the installation is substantially complete, but still will coordinate with other team members to ensure a smooth project completion and good communication.
• Project managers, engineers and others will be available to answer questions.
• In a remote support role the SFE will help other field engineers through complex issues onsite and insure proper procedures are followed while teaching and mentoring so that the FE will not need assistance if/when they come across that issue again.
  
  

Physical Demands

• The physical demands described here are representative of those that may be met by an employee.
• The employee may be exposed to construction site conditions on a regular basis.
• Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC.
• Use of PPE is usually required on job sites.
• The employee can typically spend at least 50% of their time on their feet and be required to mobile around the construction site.
• The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 40 pounds in construction areas.
• The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects.
• Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision.
• When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.
  
  

Travel

• Frequent travel by car and occasional airplane trips are required.
• Employee must possess a valid driver’s license in their state of residence.
• Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate.
• Local travel to job sites (within a 2-hour driving distance each way) will make up 70-90% usually but remote travel can be up to 30% of the job at times.
• 10% remote travel is required on a regular basis.
  
  

Safety

• Maintain and wear appropriate PPE as the job and tasks require it.
• Ensure hazards are addressed and rectified in a timely manner.
  
  

What do we require from you?

Education/Certifications

• Networking knowledge and/or certifications desired
• ISF Certification for displays is desired
• Five or more years directly related experience as a Field Engineer
• AVIXA CTS Certification is highly desired
• AVIXA CTS-D or CTS-I is preferred
• DSP certification from one or more of the following manufacturers: Biamp, QSC, BSS
• Level one programming/configuration certification from Crestron and/or Extron
• Other relevant certifications may be required or preferred based on the technology focus of the position.
  
  

Required/Desired Knowledge, Experience And Skills

• Excellent Verbal and Written English Skills. Good customer service skills
• Field installation and/or system design experience is desirable
• Be familiar with audio, video and network-based systems and equipment
• Ability to diagnose, troubleshoot and resolve complex Audio Visual technical problems
• Proven track record remote supporting and mentoring other FE’s
  

To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at careers@onediversified.com .

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@onediversified.com .

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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