Job description

Title: Tele Counceller Internship

Education: BA, B.com, BBA, any bachlour degree

Unpaid Internship

Job Description:

Manage incoming/outgoing calls.
sales leads.
Build sustainable relationships and trust with customer accounts
Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.

Responsibilities include:

Providing counselling face to face, over the telephone, or online
Working with individuals, families or groups
Keeping confidential records
Building a relationship of trust and respect with clients
Listening to clients' concerns, empathising with them, and helping them to see things more clearly or in a different way

Key skills for counsellors

Listening skills
Empathy and understanding
A non-judgemental attitude
Patience and a calm manner
Ability to cope with emotional situations
Ability to relate to and adapt communication style to suit a wide range of people

Required profile