Field Applications Scientist, Italy

Job Description

Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC and Europe.

Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialisation. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering pioneering technologies to the market.

Oxford Nanopore’s sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of any living thing, by anyone, anywhere!

Field Applications Scientist, Italy

We are looking for a highly motivated and driven individual to join the Technical Services team as a Field Applications Scientist covering Italy & other Mediterranean countries. This role will suit someone with a strong genomics background, commercial experience and a dedication to customer success. Please note this role is to be based in Italy.

The details…

This exciting and challenging role involves working within a cross-functional team to provide high-quality technical expertise and representation for ONT. You will work to strengthen the company’s relationship with customers to ensure the effective application of our products to their research and be involved in bringing awareness of ONT to new customers.

You will assist customers in experimental design, product installation, use of wet and dry lab products, data analysis, and workflow implementation and validation, in collaboration with other internal and customer-facing teams. You will work closely with the regional sales team to communicate with new and established customers to improve their experience and their reach with ONT.

Duties include but are not limited to....

• Providing front-line applications support to customers on all aspects of the Nanopore sequencing workflow for example, sample prep and sequencing
• Providing high quality technical expertise to customers
• Learning and implementing new methods of identifying customer concerns alongside opportunities, uncovering their needs and recommending and establishing working solutions
• Coordinating and delivering trainings at customer sites; attending conferences and Nanopore Days
• Working with the regional Technical Applications and Sales teams to provide support to strategic customer accounts
• Supporting the onboarding, certification and maintenance of Service Provider Accounts
• Recording and documenting all relevant information from customers and prospective customers into the CRM
• Onboarding and mentoring junior members of the team
• Frequent travel (up to ~80%) as part of this role
  
  
  

What We're Looking For…

A PhD degree or equivalent experience in a relevant field like Molecular Biology, Genetics, Life Sciences etc.

A background of lab experience with knowledge and understanding of genetics, molecular biology, cell biology and related fields.

In addition, theoretical knowledge and experience of novel experimental design, sample preparation methodologies, data analysis and biological phenomena interpretation.

Experience in a customer-facing role within life sciences, ideally with previous experience in a field support role.

Knowledge and experience on NGS platforms along with experience in presenting to, teaching or training others.

Technical proficiency to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; to stay current in technical knowledge.

Proficiency with data visualisation and analysis techniques is desirable but not crucial.

An approachable manner that encourages interaction with others and a strong commitment to customer satisfaction.

You will be able to effectively manage different priorities, work independently and contribute to the broader regional and technical teams.

Proficiency in English & Italian is essential for this role.

You’ll be based in Italy, and happy to travel

We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare and an excellent starting salary. Based within beautiful, landscaped surroundings with tree-lined walks, water features and a lake, all of which make for a wonderful working environment.

If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

About Us

Oxford Nanopore’s goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology enabling the real-time, high-performance, accessible and scalable analysis of DNA and RNA. The technology is used in more than 100 countries to understand the biology of humans and diseases, plants, animals, bacteria, viruses and whole environments.

Oxford Nanopore was founded in 2005 as a spin-out from the University of Oxford and now employs over 1000 employees around the world.