E-Commerce Generalist

Job Title: E-Commerce Generalist

Location: Remote

Work Shift: 6am - 2pm Central Standard (UTC - 6)

Working Hours: 40 hrs/week (Full-time)

Job Overview:

We are seeking a talented and versatile E-Commerce Generalist to play a crucial role in our operations. The ideal candidate is meticulously organized and capable of operating independently while also transforming Slack chats into documented, actionable projects with only strategic guidance and input. This candidate will have full responsibility for various aspects of e-commerce operations, including building and updating product description and landing pages, graphic design, managing components, SKUs and bundles for inventory, manipulating product images, and contributing to the overall website structure. Additionally, creates and manages a marketing calendar to include creative concept development, image and video editing, pop-up design and behavior, and extensive Klaviyo email design, scheduling, flow management, and everything else related to email marketing. Experience in Meta Ads Manager is a plus.

This role requires prior direct experience managing marketing and website operations for a small to medium sized E-Commerce business in the Shopify ecosystem. It involves collaborating with the CEO to manage new product launches, existing product catalog, and overall business operations.

Key Responsibilities:

• Collaborate with the CEO to formulate e-commerce strategies and objectives.
• Independently execute day-to-day e-commerce operations, including but not limited to landing page development, SKU management, and image optimization.
• Create, manage, and update product listings and descriptions as necessary.
• Manage website structure, menu, and collection pages for optimal user experience.
• Develop, recommend, and implement approved email campaigns in Klaviyo.
• Handle customer service inquiries, including updating Shopify orders, coordinating for returns, assisting with product troubleshooting, and overall resolving issues promptly.
• Work closely with the CEO to understand the company's goals and translate them into actionable tasks.
• Develop complementary design, copy, and image edits for new product releases and organic social, as well as paid social advertisements.
• Stay updated on industry trends and best practices to continually improve e-commerce operations.

Requirements

• Proven experience in e-commerce operations with extensive knowledge in the Shopify platform.
• Strong understanding of SKU management, landing page development, and image editing and optimization.
• Prior Klaviyo email campaign management and design experience required. 
• Graphic design experience to include excellent skills in Photoshop and/or Illustrator.
• Facebook Ads manager experience with creating and editing ads.
• Basic video editing (aspect ratio, length, etc) skills required. Advanced video editing skills are a plus.
• Organic social strategy experience is a plus.
• Ability to take direction even with last-minute changes, while also being a proactive self-starter.
• Exceptional organizational and multitasking skills.
• Sharp learning ability and adaptability to new tasks and challenges.
• Strong communication skills, both written and verbal.
• Familiarity with tools commonly used in e-commerce operations. Demonstrated ability to learn new tools quickly.