Job description

The DevOps Engineer will help to build functional systems that improve customer experience.

The DevOps Engineer will help to build functional systems that improve customer experience. He/she will support the deployment of product updates, identify production issues and implement integrations that meet customer needs. Ultimately, the incumbent will need to execute and automate operational processes fast, accurately and securely.

RESPONSIBILITIES AND DUTIES

Strategically and operationally guide internal and external teams
Influence people with the agile mindset
Build and manage relationships with strategic allies, technology service providers
Collaborating with developers on software requirements, as well as interpreting test stage data.
Developing interface simulators and designing automated module deployments.
Completing code and script updates, as well as resolving product implementation errors.
Conduct routine maintenance procedures and perform diagnostic tests.
Effectively balance short- and long-term priorities to maximize total value to the organization
Maintain a constant update of their technical knowledge and be at the forefront of what is happening in technology and development in the world.
Implement integrations requested by customers
Deploy updates and fixes
Provide escalation level technical support
Build tools to reduce occurrences of errors and improve customer experience
Develop software to integrate with internal back-end systems
Perform root cause analysis for production errors
Investigate and resolve technical issues
Develop scripts to automate visualization
Design procedures for system troubleshooting and maintenance

KNOWLEDGE AND SKILLS

Seen as an expert in the industry and knowledgeable of multiple technologies and languages
Fluent English
Solid background in software engineering and are familiar with Ruby or Python

QUALIFICATIONS AND EXPERIENCE

BSc in Software Engineering, Computer Science, or relevant field
5+ Years of experience in DevOps or combination of DevOps/Development experience.
3+ Years in areas in direct software delivery roles of cloud-based systems.
Proven Experience in DevOps in the implementation and management of high-scale cloud-based architectures using Azure.
Excellent coding and scripting skills (Bash, Perl) with proven skills in automation solutions (Puppet, Chef, Ansible, Terraform)
Experience with the cluster management tool Kubernetes.
Proven experience in Continuous Integration / Continuous delivery.
Experience in Agile Development.
Understanding or experience with Solution Architecture.
Experience in a customer-facing role driving customer technical implementations
Hands-on experience with continuous services like Code Deploy, Jenkins, Bamboo and Artifactory

Required profile