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German Scheduling Specialist

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Work from: 
Portugal

Offer summary

Qualifications:

High School degree or equivalent, Bachelor's degree preferred, Advanced Microsoft Office skills.

Key responsabilities:

  • Monitor call activity and field workload
  • Identify barriers and improve efficiency
  • Negotiate arrival times with stakeholders
  • Maintain relationships with Providers and Managers
  • Meet cost targets and process compliance
Cross Border Talents logo
Cross Border Talents Human Resources, Staffing & Recruiting Scaleup https://www.cbtalents.com/
201 - 500 Employees
About Cross Border Talents
We are the only recruitment agency that has been awarded 3 seals of excellence ⭐️⭐️⭐️ For 10 years we have been building not only a structured company, but also fostering a more human community of professionals from all over the world. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. We have over 1,000 partners in 50 countries. Always in accordance with the needs of our clients. We offer permanent placement solutions in engineering, ICT (information technology) and multilingual. With a team of international recruiters from 50 countries, we promote a more human community of professionals from all over the world / we strive for diversity. #humanrecuiterforward Our goals Humanisation We are a company that relies on and connects with people. We have built solid and genuine relationships that involve talent, customers and our partners. Innovation Our company is committed to constant innovation and makes every effort to represent a group with a creative and positive attitude aimed at obtaining technically advanced solutions and future-oriented technologies. Sustainability CBT engages in all processes with a conscious approach based on sustainable business practices that run across the entire company. We invest in society and
See more Cross Border Talents offers

Job description

As a TSOS Scheduling Specialist, you will be supporting our German speaking stakeholders’ Service Provider network, ensuring that their service coordination is functioning at optimal levels.

The ideal candidate will be a self-starter with excellent communication and negotiation skills, someone who is highly attentive to all stakeholder requests and able to prioritize client driven tasks.


Responsibilities

  • Monitor and balance our clients’ call activity and the workload of external Service Providers, utilizing internal stakeholder databases.
  • Identify barriers that limit the working capacity of external Service Providers and communicate with field management to implement fixes to service issues, lowering the optimization of workload efficiency and call queue management. Maintain this process until the service issues are resolved.
  • Contact stakeholders and their dedicated stakeholder support service team to negotiate the best possible arrival time for Service Providers to complete necessary product upkeep.
  • Create and maintain strong working relationships with external Service Providers and Field Managers to meet and exceed field metrics.
  • Implement and meet established cost targets through negotiating with stakeholders and ensuring strict process compliance of all other KPIs.

Requirements

  • High School degree or secondary school completion equivalent. A Bachelor’s degree in any field is preferred.
  • Advanced level usage of the Microsoft Office suite, particularly to platforms that allow issue documentation and frequent updates to drafted content.
  • The ability to multi-task and analyse various profiles at the same time, as is relevant to solve any arising issues.
  • Role model behaviours and accountability for personal errors and correction.
  • Specialized customer service skills, especially with strong capacity to influence customer opinion and direction.
  • Required language: German: C2 (native-level fluency); English: B2 (independent user level)

Benefits

  • Competitive salary
  • Meal allowance on card
  • Career progression opportunities
  • Parenthood program
  • Well-rounded health and life insurance packages
  • On-site gym: includes indoor pool access, fitness classes and a football pitch*
  • Staff canteen with varied food options and river-facing balcony seating

* Temporary work from home position (not remote)

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
GermanEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Negotiation Strategies

Other Skills

  • Multitasking
  • Prioritization
  • Accountability
  • Verbal Communication Skills
  • Microsoft Office
  • Analytical Skills
  • Customer Service
  • Relationship Building
Are you interested?

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