Enrollment Analyst

In this role, Candidate will enroll utility accounts through vendor online portals and establishing automated retrieval processes.

MAJOR DUTIES AND RESPONSIBILITES                         

Maximize the ability for online retrieval of utility bills through registration for automated delivery

Ability to navigate different vendors websites

Monitor the successful delivery of the invoices and troubleshoot issues when system identifies invoices were not received as anticipated

 MINOR DUTIES AND RESPONSIBILITIES

Contacting utility vendors for additional information if online access is blocked or additional information is needed

Other clerical work to support on-time payment of client's invoices

Requirements

• 1-3 years of relevant work experience

• Computer skills. Candidate should have the ability to:
• Navigate multiple systems, programs & windows
• Simultaneously document call notes & customer/vendor interactions S
• Strong customer service and written skills
• Preferred online customer support experience

KEY COMPETENCIES                  

Basic computer navigation skills

Knowledge of online customer portals and navigation of websites