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IT Intake Level 1

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Africa

Offer summary

Qualifications:

Availability to work in US hours, Good English language proficiency, Previous experience in IT.

Key responsabilities:

  • Gathering specific information from callers to create tickets
  • Routing clients to appropriate support personnel
  • Taking adequate notes during calls

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ExclusivelyRemote
2 - 10 Employees
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Job description

Our client in the US, an MSP, is searching for an intake specialist to gather specific information from the callers to generate tickets and pass on to the relevant support technician.

  • Using the gathered information received via phone or chat to guide clients to the correct support technician
  • Creating tickets for each client call
  • Taking notes where necessary

Requirements:

  • Must be able to work US hours 16h00 - 12h00 SA time
  • Own computer
  • High speed stable fiber line
  • Excellent command of the English language, read, speak and write
  • Past experience in an IT environment
  • Excellent telephone etiquette
  • Attention to detail

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Detail Oriented
  • Customer Service
Are you interested?

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